Dos and Don’ts When Selecting a Truck Repair and Service Shop:

The success or failure of a trucking business depends on how well the truck service and repair is run. Repairing a truck can kill a business due to the high costs involved. So think about it before you spend on truck service and repair. Always do your homework when selecting a repair facility. The first step in repairing your truck is to do some groundwork by visiting various stores and weighing up their advantages and disadvantages. Get a second opinion from your friends and family to get good references and visit them in person to get a feel for the place. Find out about the store’s warranty or warranty policy before you take the plunge. Choose one based on its reputation, quality, and workmanship warranty, and make sure they provide you with a written warranty on repair. Once you’re convinced, take your truck in for maintenance or minor repairs before entrusting the shop with an important job.

Discard the “cheapest” price factor, it is not fair. Your truck needs to be repaired by someone with the right skills, service, knowledge, and reputation. Low estimates, like any other purchase, will charge tolls on your truck.

Never use the reference of your insurance companies, claims offices or agents, no matter how much they try to influence your decision. For that reason, many insurance companies partner with repair shops on the basis of an agreement to put the shop on the insurer’s “list” in exchange for discounts, use of aftermarket parts, and other cost-cutting techniques. In essence, these repair shops are working for the insurance company with a hidden agenda and not for you, the vehicle owner who is likely to be the victim of the wrong garage selection.

How can you stay on top?

You may be a layman, but your truck is worth knowing, the more you know, the more difficult it will be for someone to take you for a ride. Even the basics can be helpful. Keep a record of the recommended maintenance guidelines for your truck; Doing so will avoid saying, “Do what you think you need to do.” Humble preventive maintenance will save you from getting into a situation where you can be taken advantage of.

When in doubt, get a second opinion. For example, if your truck is broken down and you don’t trust a new mechanic’s diagnosis, it’s worth the added hassle of towing it to another shop if necessary. Always request a written estimate and a “No repairs authorized without consent of the owner” before proceeding with any repairs.

Be specific and describe the symptoms carefully. Clarify your needs and understand the process before taking a call.

If any of the parts need to be replaced, ask them to show you the particular part and the old part, just briefly examine them, to your best satisfaction.

If you happen to have a problem after repairing your truck, take it to the shop as soon as possible. Give them a chance to correct the mistake. How they handle the situation will help you decide whether or not to visit again.

Last but not least; be aware of your rights. Know the right forum to address the worst case scenario. These unpleasant cases can be avoided if you spend enough time investigating and analyzing. Always remember that the profitability of your business depends on the way the truck service and repair is run.