Since the advent of Henry Ford’s Model T and the creation of complex assembly lines, organizational designs have focused on breaking down complex processes into individual tasks whose result manifests as pipeline-based organizational charts where the right hand has little knowledge of what the left hand is doing.
As technically focused IT shops transition to service organizations, it is essential to rejoin what has been artificially separated. Every time an organization defines IT services, the two new virtual horizontal organizational structures are established in the traditional domain-based silos. The end result of these two new virtual organizations is that it leads to the establishment of a matrix organization. In the matrix organization, staff now have multiple lines of responsibility and are constantly faced with the requirement to prioritize their time.
ITIL Service Management is a discipline for the management of information technology systems. The Information Technology Infrastructure Library is a process-oriented approach to IT service management. Successful IT organizations have turned to ITIL service management to guide them through the planning, design, development, delivery and support of their services and to be customer-focused.
In very layman’s terms, ITIL is the bible of information technology management. It is basically a documentation that describes the best practices for IT service management. One can easily find a number of books that cover various IT management topics and help everyone with IT infrastructure, development, and operational nuances.
The benefits of ITIL and therefore ITIL training are pretty straightforward. Even the big boys like Microsoft, Dell, IBM and Barclay Bank have relied on ITIL for the management of their IT infrastructure and procedures, there is certainly something about the concept that demands attention. ITIL works on the management aspect of IT services and on the performance of the IT wing of an organization. Taking a look at the current operating circumstances, the consistency of an efficient IT wing needs no elaboration. In fact, an organization can only dream of progressing, regardless of the size of its business, if it chooses to have a strong IT mechanism behind it.
ITIL Service Management relies heavily on your training and is a scheme that depends on the people in the workforce. To deliver ITIL service management training and education at all necessary levels, a cultural change is desired. The positive aspects of ITIL service management training cannot be experienced if one does not have a clear understanding of the framework that is communicated to all involved. This requires a global approach.
