Composed of more than 7,000 islands, you will be amazed by the different languages ​​that the Philippine archipelago embodies. Who would think that the Philippines is home to the best English speaking personal care agents most ideal for business process outsourcing?

Apart from the fact that the Philippines offers lower operating and labor costs, we provide various call centers with competent and proficient agents in the English language. In fact, we also offer bilingual and multilingual agents who can handle just about anything from sales, investor relations, customer service, crisis management, and marketing. Customer service agents generally speak English and Spanish. Other languages ​​include Japanese, Chinese, and Arabic. This makes agents in the Philippines flexible and reliable when it comes to call center matters.

Statistics will show that, as of 2004, the Philippines has attracted 20 percent of the total world market share in call center services. Furthermore, it is anticipated that, if things go as they are, the Philippines could capture almost 50 to 60 percent of the overall English-speaking market by 2008. The Philippines is also one of the top BPO destinations worldwide according to a survey conducted. in 2005. In fact, the Philippines is the way to go if you are serious about expanding your outsourcing business.

Call centers are a very lucrative source of income in the Philippines, contributing at least 12% of the Gross National Product. It also appears that call center jobs are the number one choice for recent college graduates. It is also estimated that by 2010 call centers in the Philippines will generate $ 13 billion and will employ at least one million or more Filipinos.

In the call center industry spotlight, Philippine President Gloria Macapagal-Arroyo incorporated in her 2006 State of the Nation Address a plan to interconnect all call centers across the country. The Philippines Cyber ​​Services Corridor is a vision and plan outlined in its ten-point agenda that at the same time included all five “super-regions.” Services include business process outsourcing, medical transcriptionist, and other related jobs.

So where would these be located? Well, according to the plan outlined, the corridor will expand 600 miles starting from the city of Baguio in the north to the city of Zamboanga in the south. One of the Philippine Cyberservices Corridor’s greatest achievements is represented by the Philippine Silicon Alley establishment, located in the heart of the Philippine Technology Park. It is a technology park that houses 20 firmware and software outsourcing companies. These companies include: SYSTEMA Computer Solutions Corp., JAVA Research and Development Center, ASTRA, and MICOM. Philippine Technology Park offers a network of more than 60 small and medium-sized software companies that has grown steadily since its inception.

Dumaguete, Davao and Naga have become the main places for medical transcriptionists, while the cities of Bacolod City, Iloilo, Cagayan de Oro, Baguio, Angeles, Legaspi and Tacloban host several call centers in the country.

Currently, a major corridor center is under construction. It’s called Silicon Gulf and it will be based in Davao.

If you are interested in investing in business process outsourcing, come to the Philippines, home to many competent one-on-one agents and business-minded individuals who know the call center industry.