Today’s e-commerce websites opt for various telecommunication technologies to provide efficient service to customers. Hotline services or email support services from e-commerce websites often create problems for customers. The live chat option is on trend technology, where customers can then communicate with the supplier about the size, color, and quality of the product.
Instant messaging enables customers to make critical inquiries while purchasing a product or service. Ecommerce providers frequently report that live chat scheduling allows them to address the type of specific inquiries that are not normal enough to warrant an answer in an FAQ area, but that can have the effect of closing a treatment.
Through the instant messaging (IM) tool, users can make one-off HD video calls. HD video calling provides customers with rich experience by availing the support services of e-commerce companies. Advantages of live video chat on e-commerce websites for both customers and suppliers include: Real-time, one-on-one individual customer support. Customer representatives can deliver web screens to the customer, impart the website path, and direct them to the site page and the products they get information about. Customers can see the article closely. Reps can also help clients with strategy queries on the best way to do something with an item. Create individual associations from social discussions and customer support. Make online shopping more competent and enjoyable.
How to use instant messaging:
By enabling the live video chat option on every page of the e-commerce site, customers can click on the video chat option to get live and instant support from the vendors. Here there will be options for one-way or two-way video chat, in one-way video chat the customer does not need to have a camera. In one way video chat, only the customer support executive video will be visible to the customer. Individual Purchasing Associates can explore the website, give item suggestions, think about stock, display the quirks of items, and review information about stock nuances and examples.
Advantages of instant messaging for online shoppers:
The video chat option in web shopping revamps e-commerce destinations as it would make the website more trustworthy, improve the number of leads, and reduce the number of product rejections. The following are the various benefits of live video assistance for clients:
• You can view the product
• Check product availability based on size and color
• Have a clear understanding of the product when discussing it with sellers.
• Through live video chat, customers can have the personalized shopping experience as if they were actual physical purchases.
• Complaints or after-sales support will improve as the customer can clearly show where the product is damaged or how the product is not working well.